eSIM Services
A complete guide to the eSIM products and services available from SimInfo Hub.
Services Overview
Global Data Plans
Single plans covering 190+ countries. Ideal for multi-destination trips or frequent travellers.
Learn more →
Regional Plans
Cost-effective plans for specific regions such as Europe, Asia, or the Americas.
Learn more →
Single-Country Plans
Targeted plans for a single destination. Best value for trips to one country.
Learn more →Global Data Plans
Our global data plans provide connectivity in over 190 countries and territories using a single eSIM profile. These plans are designed for travellers who visit multiple destinations on a single trip, or for those who travel frequently and want a single, reliable solution.
Global plans connect to the best available network in each country. In most destinations, you will receive 4G/LTE speeds. 5G is available in an increasing number of cities. In some remote areas, coverage may be limited to 3G or 2G.
| Plan Name | Data | Validity | Countries | Price |
|---|---|---|---|---|
| Global Starter | 1 GB | 7 days | 190+ | £8 |
| Global Explorer | 3 GB | 15 days | 190+ | £18 |
| Global Traveller | 5 GB | 30 days | 190+ | £25 |
| Global Pro | 10 GB | 30 days | 190+ | £38 |
Regional Plans
Regional plans offer better value for travellers who are staying within a specific geographic area. We offer regional plans for Europe, Asia-Pacific, the Americas, and the Middle East & Africa.
| Region | Data | Validity | Countries | Price |
|---|---|---|---|---|
| Europe 3 GB | 3 GB | 30 days | 35+ | £9 |
| Europe 10 GB | 10 GB | 30 days | 35+ | £20 |
| Asia-Pacific 3 GB | 3 GB | 30 days | 25+ | £11 |
| Americas 5 GB | 5 GB | 30 days | 20+ | £14 |
Single-Country Plans
If you are travelling to a single destination, a single-country plan will typically offer the best value. These plans are optimised for the local network infrastructure and often provide higher data allowances at lower prices than regional or global plans.
We offer single-country plans for over 80 individual destinations, including the USA, Japan, Thailand, Australia, France, Germany, Spain, Italy, and many more. Check our pricing page for the full list.
Unlimited Data Plans
Our unlimited data plans are available for selected countries and regions. These plans provide unlimited data usage, subject to a fair-use policy. After reaching the daily fair-use threshold, speeds may be reduced to ensure network quality for all users.
Important Note on Unlimited Plans
Unlimited plans are subject to a fair-use policy. In most countries, the daily fair-use threshold is between 1 GB and 3 GB. After this threshold, speeds may be reduced to 1 Mbps or lower. Full speeds are restored at midnight (local time).
Factors to Consider When Choosing a Plan
| Factor | Why It Matters | Recommendation |
|---|---|---|
| Number of destinations | Single vs. multi-country plans differ significantly in price | Choose global if visiting 3+ countries |
| Trip duration | Plan validity must cover your entire trip | Add 2–3 days buffer to your trip length |
| Data usage habits | Streaming uses far more data than browsing | Estimate 300 MB/day for light use, 1 GB/day for heavy |
| Device compatibility | Not all devices support eSIM | Verify before purchasing |
| Network unlock status | Locked devices cannot use foreign eSIMs | Contact your home network to unlock |
| Tethering needs | Some plans restrict hotspot use | Check plan details before purchasing |
| Coverage in rural areas | Coverage varies significantly outside cities | Check coverage map for your specific destinations |
| Activation timing | Plans start counting from first use or purchase | Activate on arrival to maximise validity |
| Budget | Higher data allowances cost more | Start with a smaller plan; top up if needed |
| Fair-use policy | Unlimited plans have speed limits after threshold | Read the fair-use policy before choosing unlimited |
Boundaries & Exceptions
- ●eSIM plans are data-only. Voice calls and traditional SMS are not included.
- ●Each QR code can only be installed on one device. It cannot be transferred once scanned.
- ●Plans do not auto-renew. You must purchase a new plan when your current one expires.
- ●Unused data does not roll over to a new plan.
- ●Coverage in some countries may be limited to 2G or 3G in rural or remote areas.
- ●Unlimited plans are subject to fair-use policies. Speeds may be reduced after daily thresholds.
- ●Refunds are available within 14 days of purchase, provided the eSIM has not been activated.
- ●We are not responsible for network outages caused by the local carrier in any country.
- ●eSIM plans cannot be used on devices that are locked to a specific carrier.
Complaints & Support
If you experience any issues with your eSIM plan, please contact our support team at [email protected]. When contacting us, please include:
- Your order reference number
- The email address used for your purchase
- A clear description of the issue
- Your device model and operating system version
- The country where you experienced the issue
Response time: We aim to respond within 24 hours on business days.
Resolution time: Most issues are resolved within 3–5 business days. Complex cases may take up to 14 days.